TERMS AND CONDITIONS

TERMS AND CONDITIONS

We hope you enjoy using our website and find it easy to navigate, however if you experience any difficulties whilst using the website please contact us at admin@pixiedixie and we will help wherever we can. By purchasing through www.pixiedixie.co.uk (the Website) you are agreeing with the Terms and Conditions as set out below.

AVAILABILITY

We aim to keep the website as up to date as possible, however in the instance that you place an order for an unavailable item we will email you as soon as possible. We reserve the right to remove an item from the website at any time. All prices are shown in UK pounds Sterling. They include VAT where applicable but exclude delivery charges.
Children’s clothing is not subject to Vat as it is Zero Rated. Any other products sold on this site may be taxable and if so, for orders made from the UK or Europe, 20% VAT is added. All other orders are VAT free.

MAKING A PURCHASE

Shopping with us could not be easier. Simply browse our online store and add any items you would like to purchase to your shopping basket. From here you will be taken to ‘Checkout’ where you will be asked to enter some necessary details to complete your order.

PAYMENTS

We accept Paypal and credit card transactions. If you are shopping from abroad (ie North America or Europe), after you have placed your order, your credit card company will convert the transaction from pounds sterling to the appropriate currency.
When you receive a confirmation of order this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. When your order is placed on our website, credit card number are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.

SHIPPING AND HANDLING

We charge £6.00 for shipping and handling of goods despatched to the UK. Goods are shipped using Royal Mail recorded 1st class delivery and take up to 7 working days. International deliveries cost from £12.00 and are sent with Royal Mail international signed for service and take up to 7 working days. If it will take longer you will be notified by email.

RETURNS

We hope that you are happy with your order but for any reasons you are not, you are able to return the goods, unworn (except for trying on) and packaged securely in a saleable condition to us at:

Pixie Dixie
Big Yellow Storage
Quill Street
Hanger Lane
London
W5 1DN

Once we have received and inspected the goods, we will refund you in full. We will only refund goods returned to us within 30 working days of the original dispatch date. If we deem an item not to be in a saleable condition we will not issue a refund. We are not able to refund your postage costs.

PRIVACY POLICY

We will use your personal information you provide to:
Supply the products to you, to process your payment and to inform you of similar products that we provide.
We would only share your data with others if, when you first made contact with Pixie Dixie you were asked if you were happy to receive mailings and offers from third party companies whose products we thought might interest you. If you did not object at the time but have now changed your mind and no longer want third party mailings, please email us at admin@pixiedixie.co.uk

COOKIES

Cookies are used on this site to keep tract of the contents of your shopping cart, to store delivery addresses if the address book is used, and to store your details of you sign up for it. They are also used after you have logged on as part of that process. You can turn cookies off at any time but you will then be unable to place orders or benefit from the other features that use cookies.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Pixie Dixie Ltd (or any of their employees), be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Contact Details

Pixie & Dixie Ltd
28 Lindore Road
London
SW11 1HJ
admin@pixiedixie.co.uk
07831528429

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